Customer Stories

Anglia Ruskin University

Eastern Education Group

University of Hull

King's College London

London South Bank University

University of Manchester

Case Study

London South Bank University

LSBU had two weeks before enrolment, and enrolment does not move.

2 weeks:: From start to live, ahead of enrolment:: Delivered | 80,500+:: Cases handled since go live:: Delivered | ~8,050:: Hours saved:: Delivered | 3:: Agents live across enrolment and compliance:: Delivered

Niico understood our challenge and were able to mobilise us onto their platform within 2 weeks. We didn't have to change any technology and we immediately got to benefit from the power of the Niico platform.

London South Bank University

At a glance

Sector:: Higher education | Function:: Enrolment and compliance | Agents live:: Three | Time to go live:: Two weeks | Systems replaced:: None

Challenge
Outcome
Benefit
Numbers

The Challenge

LSBU needed students correctly enrolled or re enrolled, with identity checks completed accurately and at pace.

The constraint was the calendar. There were two weeks before enrolment was due to begin, and enrolment is not a deadline that can be moved. Any solution had to be deployed, tested and running before the time critical period started.

A two week window:: Enrolment was two weeks away and the date was fixed, so deployment, testing and go live all had to fit inside it. | How it showed up:: Identity documents needing accurate verification at pace, including images of poor quality that are slowest to check by hand. | Why it mattered:: A student who is not correctly enrolled or re enrolled cannot start, and the window to fix it is the same window everyone is already working flat out in.

The Outcome

Niico deployed and went live inside the two week window, ahead of enrolment.

Three agents now run across enrolment and visa compliance: ID verification, including the ability to read poor quality images, automated enrolment and re enrolment processing, and a standalone share code verification service.

Since the work began the agents have handled more than 80,500 cases and saved around 8,050 hours, verifying identity documents automatically and ensuring students are correctly processed during the periods where timing matters most.

The strength of that first deployment led to share code verification being deployed separately, extending the same approach into visa compliance.

Benefits

Live before a deadline that could not move:: Deployed, tested and running inside two weeks, ahead of enrolment. | ID verification that copes with poor quality images:: The cases that are slowest and least reliable to check manually are the ones the agent handles. | Enrolment and re enrolment correct at scale:: More than 80,500 cases handled since go live. | Capacity freed at the tightest point in the year:: Around 8,050 hours returned, concentrated in the periods where the institution has none to spare. | The work extended itself:: Share code verification followed as a standalone deployment on the strength of the first.

The Numbers

Inside the programme

Enrolment Automation

ReEnrolment

Enrolment Automation

Automates ID checks, welcome emails, and enrolment verification - reducing handling time by 90% with no changes to existing systems.

THE CHALLENGE

LSBU were struggling with providing an efficient enrolment experience to new and existing students due to technical debt, systems not connected, and manual processes. Staff had to manually check each enrolment, verify IDs, and send welcome emails, resulting in delayed enrolment and the need to hire temporary staff.

THE OUTCOME

Niico deployed its AI-powered enrolment bot, automating ID checks, welcome emails with relevant attachments, and internal checks to process students through enrolment - up and running within a 2-week turnaround, requiring no changes to the university's existing technology systems.

£112.6K

Value Generated

75,763

Transactions

7,557 hrs

Saved

99.79%

Success Rate

MANUAL PROCESS

WITH NIICO

Rapid deployment ahead of a hard, time critical deadline | Accurate ID verification even with poor quality images | Correct enrolment and re enrolment of students at scale | Freed staff capacity during the most time critical periods of the year

ReEnrolment

Automates re enrolment processing for returning students, running through the enrolment window without staff intervention.

THE CHALLENGE

Returning students have to be re enrolled inside the same narrow window as new students, on a team already working at capacity. The checks are routine but they cannot be skipped, and a student who is not re enrolled on time cannot start.

THE OUTCOME

Niico's ReEnrolment agent processes returning student records automatically through the enrolment window, validating and updating each one without staff intervention. Live since July 2025, it has handled 4,797 cases.

£7.2K

Value Generated

4,797

Transactions

483 hrs

Saved

96.66%

Success Rate

MANUAL PROCESS

WITH NIICO

Returning students re enrolled inside the window | Capacity protected at the busiest point in the year | Consistent checks applied to every returning student

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