Improve student retention

The Problem

Students drop out before completing their studies.

Support services are overwhelmed, response times are slow, and many students do not receive help until issues escalate.

By the time intervention happens, it is often too late.

Institutions lose students, revenue, and long-term value.

Why It Happens

Student support is reactive, fragmented, and difficult to scale.

• Support services are spread across multiple teams and systems
• Students do not know where to go for help
• High volumes of queries create delays
• No real-time engagement or support availability
• At-risk students are not identified early enough
• Data exists, but is not used proactively

The result is missed opportunities to intervene before students disengage.

The Niico Approach

Student support and success.

Niico provides a single, intelligent layer that delivers instant support and proactive intervention across the student journey.

• Provide one point of access for all student support
• Deliver instant, personalised responses to queries
• Identify at-risk students based on behaviour and signals
• Trigger proactive engagement before issues escalate
• Automate triage and routing to theright support teams

This shifts student services from reactive support to proactive success.

How It Works

Niico is delivered across your existing systems with no need for platform replacement. Deployable in weeks using pre-configured workflows for education

• Student raises a query or interacts via a digital channel
• KIRA responds instantly and understands intent
• Query resolved immediately or routed to the right service
• Support cases are created and tracked automatically where needed
• Behavioural signals identify at-risk students
• Proactive out reach initiated to provide support
• Ongoing engagement ensures students stay on track
• All interactions synced across institutional systems

Key Capabilities

Student Support Access

• Single conversational interfacefor all support services
• Instant responses across channels
• Clear sign posting to relevant services

Triage and Case Management

• Automated triage and routing
• Case creation and tracking
• Escalation of complex issues

Proactive Engagement

• Identification of at risk students
• Automated outreach and intervention
• Personalised support journeys

Engagement and Coordination

• Deadline and assessment reminders
• Attendance and engagement nudging
• Coordination across multiple support teams

Proof

• +12% improvement in student retention
• 40% reduction in response times for support queries
• Significant increase in early intervention for at risk students

Case Study

A university was struggling with retention due to fragmented support services and delayed responses to student queries.

By implementing Niico, they introduced asingle point of access for support, automated triage, and proactive engagement based on student behaviour.

Within one academic year:

• Retention improved by 12 percent
• Response times reduced significantly
• More students received supportbefore issues escalated

Read full case study 

Commercial Impact

• Increased lifetime value of each student
• Reduced revenue loss from student drop out
• Lower cost of delivering support services
• Improved student outcomes and progression
• Better utilisation of support teams
• Enhanced student satisfaction and experience

Where It Applies

Used across

• Student Services
• Registry
• Academic Delivery

Keep more students on track and enrolled. Book a demo to see how Niico identifies risk early and improves student retention at scale.