See everything. Control everything. Prove the impact

VU is the command centre for Niico, giving you real time visibility, performance insight, and control across every workflow, interaction, and process.

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Trusted by

Most institutions operate without visibility. Processes span multiple systems, workloads are hard to track, and ROI is difficult to prove. VU gives a live view of your entire operational environment from active workflows and execution speed to work volume, so you can monitor processes as they happen and optimise performance continuously.

Smart

Understand where bottlenecks and opportunities exist

Quick

Track performance, speed, and volume in real time

Accurate

Measure impact and ROl across use cases

Efficient

See all workflows and processes as they happen

Seamless

Works across your existing channels and systems

Full transparency across every process and interaction

All activity across KIRA, SmartCampus, and CampusIQ is tracked
Workflows, interactions, and processes are monitored in real time
Performance metrics are captured continuously
Data is presented through a centralised command interface
Users can explore, analyse, and act on insights instantly

01

Real Time Visibility

Live view of all workflows and interactions
Instant insight into operational activity
Full transparency across systems and processes

02

Performance Monitoring

Track speed, volume, and throughput
Measure efficiency across use cases
Identify bottlenecks and delays

03

ROI and Impact Tracking

Measure outcomes across the platform
Track improvements in conversion, efficiency, and workload
Provide evidence of value delivered

04

Control and Optimisation

Understand how processes are performing
Identify areas for improvement
Continuously optimise workflows and operations

Track, measure, and optimise performance at scale

VU gives full visibility across operations, uncovers bottlenecks, boosts control, and drives continuous workflow optimisation with measurable ROI.

Case Study

Eastern Education Group automates 400 interviews in 7 hours with Niico

Case Study

Charterhouse cuts admissions time from 34 days to 3.5 days with Niico automation

Case Study

LSBU transforms enrolment process in just 2 weeks with automation

Case Study

How ARU Streamlined Admissions Emails, Saving Nearly £24K with AI

AI products designed for modern education.

Our platform combines conversational AI with process automation to support the full journey across schools, colleges, and universities — from first enquiry through to ongoing support. By answering questions, guiding prospective students, and completing routine processes automatically, institutions can grow student numbers, improve experiences, and reduce operational pressure.

An AI and automation platform that powers conversations, completes processes, and provides live operational insight across education.

SmartCampus

Automation for high-volume processes across single or multiple education systems.

Core Features:

[eVisa] Home Office Share Code Verification
Reference Management
DBS Checks
Clearing Confirmation
GCSE Results Verification
Interview Scheduling
Password Resets
Confirmation Letters

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CampusIQ

AI and automation designed to manage complex, high-volume processes across multiple education systems.

Core Features:

Standard & Contextual Offer Making
Clearing
Confirmation
Document Upload and Validation
Name, ID and Passport Verification
Qualification Verification
Application Check
Bank Statement Checks
Extenuating Circumstances

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KIRA

AI-powered conversations that help students, parents, and staff get things done, with intelligent agents completing processes automatically.

Core Features:

Understands and responds to your requests
Turns simple conversations into action
Automates routine tasks seamlessly
Provides proactive support across teams

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VU

A live command centre showing how AI agents and automation are performing across your institution, with real-time insights and sector benchmarking.

Core Features:

Delivers real-time insights beyond standard reporting
Benchmarks performance against other institutions
Provides actionable, data-driven recommendations
Helps optimise operations across departments

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Our Vision

A world where education institutions harness AI & automation effectively to deliver better experiences for students and better outcomes for staff.

Our Approach

AI and automation agents designed around real workflows, integrating seamlessly with the systems your teams already use.

Our Impact

Less manual effort for staff. Faster answers and support for students.

No new systems, just streamlined workflows

Niico automates processes across the tools you already use, so work moves end to end without replacing platforms and forcing a cycle of long change.

Connects across your existing platforms
Removes manual handovers and chasing
Keeps audit and control where it needs to be
Fits around how teams already work

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Understand what is happening in real time

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Do we need to replace any systems?

No. Niico automates manual processes and integrates with your existing systems, so you can improve outcomes without a rip and replace programme.

How quickly can one agent go live?

Most teams can take one well scoped workflow live within weeks, using Niico’s library of pre-built bots and integrations. Speed depends on how clear the process is, and how quickly access and owners are confirmed.

What security and permissions are needed?

Niico is set up to work within your existing security model, with access agreed up front and limited to what the workflow needs.

Access is typically granted via approved credentials or service accounts for the systems involved.
Permissions are scoped to the specific data and actions required.
Where required, security controls like multi factor authentication can be integrated without disrupting user experience.
Data protection expectations should align to your institutional policy and UK GDPR requirements.

How do exceptions get handled?

Exceptions are designed in from day one.

Known exceptions follow a defined route, so they do not get lost in inboxes or workarounds.
Complex cases can be routed to a named owner for review and approval, with the agent continuing once a decision is made.
The goal is simple, usable agent with minimal exceptions, because that is what stays reliable in production

Can we start with one process?

Yes. Starting with one process is the fastest way to prove value, build confidence, and create a repeatable pattern you can scale across other teams. Niico is built for rapid implementation using pre built bots, so a single process is a practical starting point.

Who owns it once it is live?

Ownership sits with the operational team that runs the process, with IT supporting governance and access.

The business owner is accountable for outcomes, rules, and continuous improvement.
IT owns security, access control, and integration standards. Niico can then support optimisation and scaling as you expand automation across the institution.