Deliver consistent, high quality student support at scale

Fragmented support services and reactive processes leave students unsupported. Niico delivers instant, personalised support and proactive intervention.

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Trusted by leading Institutions

Student support teams are managing high volumes of requests across multiple channels, often without a single view of student need or risk. This leads to delayed responses, inconsistent experiences, and limited ability to proactively support students.

Volume

High volume of student queries across multiple support channels

Speed

Slow response times impact student experience and engagement

Access

No single, clear entry point for student support

Handling

Heavy reliance on manual case handling and routing

Risk

At-risk students not identified or supported early enough

Visibility

Limited insight into student wellbeing and progression

Scalability

Human-led support models struggle to scale with demand

01

Select

Choose from a library of 160+ pre-built industry bots

02

Deploy

No need to change your existing system

03

Benefit

Enjoy working automation within 3 weeks

Here’s how Niico improves student support and retention step by step

Student initiates query via web, app, or messaging channel
KIRA responds instantly and understands intent
Query resolved immediately or routed to the appropriate service
Support cases created and tracked automatically where needed
At risk students identified through data triggers and engagement patterns
Proactive outreach initiated to provide support before escalation
All interactions and data synced across institutional systems

Here’s how pressure builds across campus and where Niico steps in to keep the student journey moving.

Finance

Delayed payments, manual processes, and high volumes of student queries slow collections. Niico automates financial operations and improves outcomes.

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Alumni

Most alumni relationships fade after graduation. Niico helps you engage, support, and activate your alumni network for referrals and long term value.

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Student Support and Success

Fragmented support services and reactive processes leave students unsupported. Niico delivers instant, personalised support and proactive intervention.

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Registry and Academic Administration

Registry teams manage complex, high volume processes where errors create risk. Niico automates workflows to improve accuracy and compliance.

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International Office

Time zones, agents, visa requirements, and complex processes create friction. Niico delivers real time engagement to convert international students.

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Enrolment

Manual processes during enrolment cause accepted students to drop out before they arrive. Niico removes friction and ensures more students complete.

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Admissions

Manual workflows, delayed responses, and poor visibility are causing applicants to disengage or accept offers elsewhere.

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Recruitment

Most universities generate demand but fail to convert it. Niico engages every enquiry instantly and qualifies intent without increasing headcount.

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HR

HR teams are under pressure to recruit, support, and manage staff at scale. Niico automates processes and handles high volume interactions to improve efficiency without increasing headcount.

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90K

Saved in one year

University of East London

1 min

Average handling time reduced from 3 minutes to under a minute

University of East London

972 hrs

Admin time saved

University of East London

Niico is already supporting institutions facing the same operational challenges as you

Improved student retention and reduced dropout rates
Increased lifetime value of each student
Reduced operational pressure on support teams
Lower cost of delivering support services at scale
Better utilisation of staff for high value interventions
Stronger student outcomes and institutional performance
Enhanced reputation and student experience metrics

Our Vision

A world where education institutions harness AI & automation effectively to deliver better experiences for students and better outcomes for staff.

Our Approach

AI and automation agents designed around real workflows, integrating seamlessly with the systems your teams already use.

Our Impact

Less manual effort for staff. Faster answers and support for students.

Case studies

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Getting started with Niico is easy

Your team, your systems, transformed in four simple steps

01

Find the pressure points

During a personalised discovery call, Niico helps you identify bottlenecks and the areas where automation will have the biggest impact.

02

Map workflows across systems

We map how work moves across your current systems and design automated workflows that fit the way your teams already operate.

03

Automate steps end to end

Niico guides you through every step of the automation process, providing detailed training and support.

04

Monitor, handle exceptions, improve

Niico remains a partner after implementation, monitoring performance, supporting your team, and identifying opportunities to optimise workflows over time.

Request a tailored ROI assessment

Contact us

Insights from Niico experts

News

Anglia Ruskin University collaborates with Niico to enhance student experience

East Anglia Higher Education Institution, Anglia Ruskin University, has formed a new collaboration with advanced AI & Automation platform, Niico to improve operational efficiencies and enhance its student experience.

Read article

Blog

How intelligent automation saves time and costs while boosting staff productivity

Businesses have been automating tasks and processes for decades, but with the advent of artificial intelligence, the scope for automation has never been broader.

Read article

Blog

How intelligent automation can transform student experience in higher education

Post-pandemic, we have seen workplaces bounce back in new and innovative ways with the use of technologies such as automation.

Read article

What ongoing support does Niico offer?

Our commitment to your success extends beyond the initial setup. Niico provides ongoing support and maintenance to ensure the optimal performance of our automation tools. Our support team is available to address any questions, provide updates, and make adjustments as needed to keep your automated processes running smoothly and efficiently.

How does Niico ensure data security and regulatory compliance?

Data security and compliance are paramount at Niico. We adhere to stringent data protection protocols and ensure that all automated processes comply with relevant regulations, such as GDPR in the European Union. Our team works diligently to safeguard your data and that of your students, providing peace of mind and reliability in our automation solutions.

What is the implementation timeline for Niico?

The deployment of Niico's automation solutions typically takes about 4 weeks from initial consultation to going live. This period involves detailed planning, integration with your systems, customisation of automation processes, and thorough testing to ensure that everything operates smoothly and efficiently from day one.

How customisable is Niico's automation?

Niico's platform is highly customisable to meet the unique needs of your institution. Beyond automating routine tasks, we work with you to identify specific challenges and opportunities for automation within your processes. Our team then develops tailored AI solutions that not only fit but enhance your existing workflows, ensuring that the automation delivers on your specific objectives and outcomes.

How will Niico fit into our current processes and systems?

One of the core strengths of Niico is its ability to seamlessly integrate with your existing software and systems without requiring any disruptive changes or learning new tools. Our team conducts a thorough analysis of your current technological setup to ensure Niico's automation tools complement your processes effectively, ensuring a smooth transition and immediate efficiency gains.