Intelligence for complex processes

CampusIQ orchestrates multi-step, high value workflows across systems, enabling institutions to manage complexity and execute with precision.

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Not all processes are simple or repeatable. Many institutional workflows involve multiple steps, systems, and decisions - all co-ordinated manually by experienced staff. CampusIQ is designed to integrate with third-party platforms and manages approvals and conditional rules so complex, high value and cross system operations run smoothly and reliably.

Smart

Handles conditional logic and decision making

Quick

Manages multi step workflows across systems

Accurate

Combines intelligence with automation

Efficient

Adapts workflows based on data and context

Seamless

Orchestrates complex workflows across your existing channels and systems

Complex processes are managed dynamically, not manually.

A process is initiated through a request, event, or interaction
CampusIQ evaluates context, rules, and data
Determines the appropriate path and next actions
Coordinates tasks across multiple systems and steps
Adapts the workflow as new data or conditions emerge
Ensures completion while maintaining control and accuracy

01

Workflow Orchestration

Coordinate multi step processes across systems
Manage dependencies between tasks
Ensure end to end execution

02

Decision Intelligence

Apply rules and logic dynamically
Adapt workflows based on data and context
Support complex decision making

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03

Cross System Coordination

Connect internal and external systems
Execute processes across multiple platforms
Maintain consistency across environments

04

Adaptive Execution

Respond to changing inputs and conditions
Adjust workflows in real time
Handle non linear process paths

Improved consistency across multi step processes

CampusIQ accelerates complex processes by freeing teams from manual work, boosting accuracy, and scaling operations seamlessly across departments.

Case Study

Eastern Education Group automates 400 interviews in 7 hours with Niico

Case Study

Charterhouse cuts admissions time from 34 days to 3.5 days with Niico automation

Case Study

LSBU transforms enrolment process in just 2 weeks with automation

Case Study

How ARU Streamlined Admissions Emails, Saving Nearly £24K with AI

AI products designed for modern education.

Our platform combines conversational AI with process automation to support the full journey across schools, colleges, and universities — from first enquiry through to ongoing support. By answering questions, guiding prospective students, and completing routine processes automatically, institutions can grow student numbers, improve experiences, and reduce operational pressure.

An AI and automation platform that powers conversations, completes processes, and provides live operational insight across education.

SmartCampus

Automation for high-volume processes across single or multiple education systems.

Core Features:

[eVisa] Home Office Share Code Verification
Reference Management
DBS Checks
Clearing Confirmation
GCSE Results Verification
Interview Scheduling
Password Resets
Confirmation Letters

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CampusIQ

AI and automation designed to manage complex, high-volume processes across multiple education systems.

Core Features:

Standard & Contextual Offer Making
Clearing
Confirmation
Document Upload and Validation
Name, ID and Passport Verification
Qualification Verification
Application Check
Bank Statement Checks
Extenuating Circumstances

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KIRA

AI-powered conversations that help students, parents, and staff get things done, with intelligent agents completing processes automatically.

Core Features:

Understands and responds to your requests
Turns simple conversations into action
Automates routine tasks seamlessly
Provides proactive support across teams

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VU

A live command centre showing how AI agents and automation are performing across your institution, with real-time insights and sector benchmarking.

Core Features:

Delivers real-time insights beyond standard reporting
Benchmarks performance against other institutions
Provides actionable, data-driven recommendations
Helps optimise operations across departments

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Our Vision

A world where education institutions harness AI & automation effectively to deliver better experiences for students and better outcomes for staff.

Our Approach

AI and automation agents designed around real workflows, integrating seamlessly with the systems your teams already use.

Our Impact

Less manual effort for staff. Faster answers and support for students.

No new systems, just streamlined workflows

Niico automates processes across the tools you already use, so work moves end to end without replacing platforms and forcing a cycle of long change.

Connects across your existing platforms
Removes manual handovers and chasing
Keeps audit and control where it needs to be
Fits around how teams already work

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Manage complexity without manual coordination

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Do we need to replace any systems?

No. Niico automates manual processes and integrates with your existing systems, so you can improve outcomes without a rip and replace programme.

How quickly can one agent go live?

Most teams can take one well scoped workflow live within weeks, using Niico’s library of pre-built bots and integrations. Speed depends on how clear the process is, and how quickly access and owners are confirmed.

What security and permissions are needed?

Niico is set up to work within your existing security model, with access agreed up front and limited to what the workflow needs.

Access is typically granted via approved credentials or service accounts for the systems involved.
Permissions are scoped to the specific data and actions required.
Where required, security controls like multi factor authentication can be integrated without disrupting user experience.
Data protection expectations should align to your institutional policy and UK GDPR requirements.

How do exceptions get handled?

Exceptions are designed in from day one.

Known exceptions follow a defined route, so they do not get lost in inboxes or workarounds.
Complex cases can be routed to a named owner for review and approval, with the agent continuing once a decision is made.
The goal is simple, usable agent with minimal exceptions, because that is what stays reliable in production

Can we start with one process?

Yes. Starting with one process is the fastest way to prove value, build confidence, and create a repeatable pattern you can scale across other teams. Niico is built for rapid implementation using pre built bots, so a single process is a practical starting point.

Who owns it once it is live?

Ownership sits with the operational team that runs the process, with IT supporting governance and access.

The business owner is accountable for outcomes, rules, and continuous improvement.
IT owns security, access control, and integration standards. Niico can then support optimisation and scaling as you expand automation across the institution.