Conversations that drive action

Trusted by
University of Manchester
HRUC
Eastern Education Group
Kings College London
University of East London
WSU
ARU
University of Surrey
University of Hull
Charterhouse
LSBU
SOAS
Tring Park

Most interactions across institutions fail to progress. Enquiries aren’t converted, questions aren’t followed through, and requests stall. This creates delays, inefficiencies, and lost opportunities. KIRA ensures every interaction leads to action by keeping processes moving across the entire institution from recruitment and applications to enrolment, student support, and finance.

KIRA is the conversational AI layer of the Niico platform
KIRA sits across your channels and systems, managing interactions and turning conversations into completed actions.
Smart
Understands intent, not just keywords
Quick
Responds in real time across channels
Accurate
Moves processes forward automatically
Efficient
Operates at scale without increasing workload
Seamless
Works across your existing channels and systems
Every interaction results in progress, not just response
  1. A student or staff member initiates a conversation
  2. KIRA understands intent in real time
  3. Provides immediate, personalised responses
  4. Triggers the relevant process or workflow
  5. Executes actions across systems
  6. Confirms completion and continues the interaction
KIRA adapts to different interaction types across your institution
01
Monitor
  • Manages inbound communication across shared inboxes
  • Handles high volume email queries automatically
  • Responds instantly and consistently
  • Reduces manual triage and response workload
  • Connects into ticketing systems
02
Converse
  • Engages users across web and messaging channels
  • Real time conversations via web and WhatsApp
  • Personalised, context aware responses
  • Guides users through processes and decisions
03
Orchestrate
  • Turns conversations into completed processes
  • Takes a request and executes the underlying workflow
  • Triggers actions across multiple systems
  • Ensures tasks are completed without manual intervention

3x faster response times across student interactions

KIRA helps institutions respond faster, reduce manual workload, and keep students engaged — all while increasing conversion across recruitment and admissions.
Case Study
Eastern Education Group automates 400 interviews in 7 hours with Niico
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Case Study
Charterhouse cuts admissions time from 34 days to 3.5 days with Niico automation
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Case Study
LSBU transforms enrolment process in just 2 weeks with automation
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Case Study
How ARU Streamlined Admissions Emails, Saving Nearly £24K with AI
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AI products designed for modern education.
Our platform combines conversational AI with process automation to support the full journey across schools, colleges, and universities — from first enquiry through to ongoing support. By answering questions, guiding prospective students, and completing routine processes automatically, institutions can grow student numbers, improve experiences, and reduce operational pressure.

An AI and automation platform that powers conversations, completes processes, and provides live operational insight across education.
SmartCampus
Automation for high-volume processes across single or multiple education systems.
Core Features:
  • [eVisa] Home Office Share Code Verification
  • Reference Management
  • DBS Checks
  • Clearing Confirmation
  • GCSE Results Verification
  • Interview Scheduling
  • Password Resets
  • Confirmation Letters
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CampusIQ
AI and automation designed to manage complex, high-volume processes across multiple education systems.
Core Features:
  • Standard & Contextual Offer Making
  • Clearing
  • Confirmation
  • Document Upload and Validation
  • Name, ID and Passport Verification
  • Qualification Verification
  • Application Check
  • Bank Statement Checks
  • Extenuating Circumstances
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KIRA
AI-powered conversations that help students, parents, and staff get things done, with intelligent agents completing processes automatically.
Core Features:
  • Understands and responds to your requests
  • Turns simple conversations into action
  • Automates routine tasks seamlessly
  • Provides proactive support across teams
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VU
A live command centre showing how AI agents and automation are performing across your institution, with real-time insights and sector benchmarking.
Core Features:
  • Delivers real-time insights beyond standard reporting
  • Benchmarks performance against other institutions
  • Provides actionable, data-driven recommendations
  • Helps optimise operations across departments
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Helping institutions work smarter, not harder
Niico combines AI, automation, and intelligent agents to enhance how teams work, integrate with existing systems, and support people rather than replace them.
Vision Icon
Our Vision
A world where education institutions harness AI & automation effectively to deliver better experiences for students and better outcomes for staff.
Approach Icon
Our Approach
AI and automation agents designed around real workflows, integrating seamlessly with the systems your teams already use.
Impact Icon
Our Impact
Less manual effort for staff. Faster answers and support for students.
No new systems, just streamlined workflows
  • Connects across your existing platforms
  • Removes manual handovers and chasing
  • Keeps audit and control where it needs to be
  • Fits around how teams already work
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Turn every interaction into progress

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How will KIRA fit into our current systems and processes?
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KIRA integrates with your existing systems without requiring changes or new tools. Our team analyses your current setup and designs solutions that complement your processes, ensuring a smooth transition and immediate efficiency gains.

How is KIRA different from standard chatbots?
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Unlike standard chatbots that only respond to predefined questions, KIRA understands natural language, responds intelligently to a wide range of queries, and most importantly, takes action to complete tasks automatically - from generating council tax letters to processing extenuating circumstances.

What kind of return on investment can we expect?
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Based on our work with UK universities, clients typically see a 240% ROI through significant time savings, reduced task times (some from 10 days to 1 minute), and the ability to handle peak periods without additional temporary staff.

How quickly can KIRA be implemented?
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Most implementations are completed within 3 weeks. We start with a quick assessment of your needs, customise KIRA to your specific workflows, and then implement with minimal disruption to your operations.

How does KIRA ensure accurate information for students?
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KIRA connects directly to your institution's knowledge base and systems, ensuring all information provided is accurate and up-to-date. The system is continuously trained on your specific processes, policies, and frequently asked questions to maintain accuracy.