Rolling, module by module, on top of every cycle you already run. Whether that's a full admissions team or one person in MIS. KIRA reads, answers and completes enquiries across email, WhatsApp and webchat. Your team handles the cases that actually need a person.
"Resolved" means answered and actioned in your student record system. No ticket raised. No human follow-up needed.
The DfE's modular funding expression of interest, run via the OfS, closed its first round in October 2025. This isn't a finance policy update. It's a structural shift in how, and how often, people apply to study with you.
First 130 providers approved to deliver LLE modular provision.
Learners can apply for LLE funding for courses and modules starting on or after 1 January 2027.
Second DfE modular funding expression of interest round, run via the OfS.
LLE funding goes live. Modular, credit-based study becomes fundable alongside full degrees.
Rolling enquiries and applications, module by module, stack on top of whatever cycles you already run, for good.
Lands in your inbox first. Extends to webchat and WhatsApp when you're ready, on the same channels students will use to ask about LLE modules, all year round.
Ticketing systems organise the queue beautifully, and most admissions teams already run one. It was never built to close the loop, so a person still has to work every ticket by hand.
Fast answers, until a student needs something actually done, like a deferral or an interview slot. Then the bot points them back to an email address.
Both manage enquiries. Neither resolves them. The LLE will multiply the enquiries, not the resolutions. Why student enquiries are swamping your teams.
Built for exactly this moment: rolling module enquiries, on every channel, all year round. See how this works in practice in our guide to streamlining education admissions with automation. Your team gets time back for complex cases, conversion calls and widening participation outreach.
Whatever the volume, whatever the module, whatever the start date.
Instantly and accurately, across email, WhatsApp and webchat.
Writes the update straight into SITS, Banner, Tribal or your CRM. Not a ticket. Done.
Get a student's entitlement wrong and it's a consumer protection issue. It lands on your desk. Here's how KIRA prevents that.
Enquiries matched to your published policies, where the answer is unambiguous and confidence is high.
Anything outside policy, anything ambiguous, and anything KIRA isn't confident about. It goes to a named person on your team, not a queue.
You do. Your admissions and compliance leads define what KIRA can answer, in your own policy language, before anything goes live.
Every response carries a confidence score against your rules. Every action is logged and reviewable, so you can see exactly what KIRA did and why.
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The rest answered and actioned automatically. Not deflected. Not ticketed. Resolved.
Resolution rate, not deflection rate.
A live look at KIRA monitoring an admissions inbox and resolving an enquiry end to end. No ticket. No hand-off.
In this clip, KIRA reads an incoming enquiry about LLE-funded modules, matches it to policy, replies to the student directly, and logs the resolution. No ticket is raised.
No rip and replace. KIRA sits alongside your existing systems and writes back into them directly.
Your data stays hosted in the UK, in line with sector expectations for student records.
Certified to both standards, with evidence available for your IT and security review.
We work directly with your data protection team to complete your DPIA before go live.
KIRA is built around human oversight, clear escalation rules and a full audit trail by design. Read our practical guide to the EU AI Act for education leaders, or ask for our current position paper on your walkthrough call.
We plug into your admissions mailbox and read the last twelve months of enquiries. No change to how your team works. Two days of your time.
You decide what KIRA answers on its own, what it escalates, and how it sounds. Your team signs off before anything goes live. Roughly a day a week for three weeks.
Starts on a single enquiry type, then widens as your confidence grows. Live in six weeks from kick off.
Every enquiry resolved. Every process automated. Without changing your systems.
Built by a team with years of experience inside UK higher and further education, working alongside admissions and student services teams across the sector.
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Get the Admissions 2030 whitepaper: how UK admissions teams are preparing for rolling, year-round enquiries, and what to put in place before January 2027.
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See how KIRA would handle your admissions inbox before applications open in January 2027.
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