Case Study

Anglia Ruskin University

30,620+ hours saved

Across 16 automated processes since go-live

What impressed us most about working with Niico is their deep understanding of the higher education sector. While many companies can build AI agents, understanding the unique characteristics of the HE space is essential. The automation library Niico has built addresses many of the key challenges we face as an institution, enabling us to focus on delivering the best possible student experience.

SELECT A PROCESS TO SEE SPECIFIC RESULTS
‍

DBS Checks

Extension Requests

Mandatory Training

Password Reset & Email Forwarding

Probation

DBS Checks

Automates DBS check initiation, validation, and tracking - cutting processing time from 20 minutes to 1 minute per record.

THE CHALLENGE

Manual DBS administration was slowing onboarding and diverting HR time during peak recruitment periods. Processing each check manually took around 20 minutes per record, creating bottlenecks during busy hiring windows and increasing the risk of delays or errors in compliance-critical checks.

THE OUTCOME

Niico's DBS Automation Agent now initiates checks, validates applicant information, tracks progress, and updates records automatically - with zero disruption to existing systems. The agent reduced average processing time from 20 minutes to just 1 minute per record, while maintaining full audit visibility across the process.

£98.7K

Saved

19,383

Transactions

5,712 hrs

Saved

99.77%

Success Rate

MANUAL PROCESS 20 mins

WITH NIICO 1 min

Faster onboarding of new staff | Reduced administrative burden on HR teams | Improved process consistency and compliance

Extension Requests

Automates student extension request intake and processing - reducing handling time from 12 minutes to 1 minute per request.

THE CHALLENGE

Processing student extension requests manually meant delays during peak assessment periods, adding pressure on both students and Student and Library Services staff. Each request took approximately 12 minutes to handle.

THE OUTCOME

Niico's agent now reviews requests against policy, actions approvals, and notifies students automatically - with zero disruption to existing systems. Processing time per request dropped from 12 minutes to just 1 minute, freeing staff time during the highest-pressure periods of the academic calendar.

£11.6K

Saved

11,085

Transactions

2,282 hrs

Saved

98.79%

Success Rate

MANUAL PROCESS 12 mins

WITH NIICO 1 min

Faster turnaround for students during busy periods | Reduced administrative burden on Student and Library Services | Consistent application of extension policy

Mandatory Training

Automates mandatory training assignment, reminders, and record-keeping across departments.

THE CHALLENGE

Managing mandatory training manually placed a heavy administrative burden on HR and L&D teams across multiple systems.

THE OUTCOME

Niico's Mandatory Training agents now assign requirements, send personalised reminders, update records, and notify managers automatically.

£135.6K

Saved

154,385

Transactions

13,852 hrs

Saved

99.40%

Success Rate

MANUAL PROCESS 20 mins

WITH NIICO <1 min

Faster onboarding of new staff | Reduced administrative burden on HR teams | Improved process consistency and compliance

Password Reset & Email Forwarding

Automates password reset and email forwarding requests - reducing handling time from 10 minutes to 1 minute per request.

THE CHALLENGE

Handling password resets and email forwarding requests manually meant delays for students and staff during high-demand periods.

THE OUTCOME

Niico's agent now verifies requests, actions resets, and updates forwarding settings automatically - with zero disruption to existing systems.

£15.3K

Saved

12,294

Transactions

2,570 hrs

Saved

98.79%

Success Rate

MANUAL PROCESS 10 mins

WITH NIICO 1 min

Faster resolution for students and staff | Reduced repetitive workload on IT and admin teams | Consistent handling of every request

Probation

Automates probation milestone tracking and manager reminders - reducing missed review dates.

THE CHALLENGE

Tracking probation milestones manually across HR systems made it easy for review dates and sign-offs to slip during busy periods.

THE OUTCOME

Niico's Probation Agent now monitors key dates, prompts managers for reviews, and updates records automatically.

£41.8K

Saved

3,396

Transactions

1,629 hrs

Saved

99.97%

Success Rate

MANUAL PROCESS 15 mins

WITH NIICO 1 min

Reduced risk of missed review dates | Freed up HR time for higher-value work | Improved consistency across the probation process

Eliminated bottlenecks

across high-volume, time-sensitive processes

Freed up staff time

to focus on higher-value tasks and student support

Prevented the risk

of missed deadlines and delays across busy periods

Boosted awareness and confidence

in AI among staff, shifting perceptions from threat to support

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