Case Study

University of Hull

£527,113 a year, in two admissions processes

Fifteen full time roles of manual effort inside a single function, with a modelled three year return of £804K to £1.12m

There were around 990 records that needed to be confirmed. The automation agent handled more confirmations than our team of 16 could manage manually. Normally, it would take the team about 5 hours to process just 500 records. Thanks to the automation agent, they not only finished early on Saturday but were also able to move on to additional confirmation work for applicants.

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Admissions Automation

Automates admissions decisions across six key processes - reducing document verification time from 8 hours to 30 minutes.

THE CHALLENGE

Hull's admissions processes were heavily manual and time intensive. Staff were managing high volumes of routine tasks such as eligibility checks, offer processing, and interview scheduling - each requiring data validation, email follow-ups, and cross-department coordination.

THE OUTCOME

Niico partnered with the University of Hull to deploy admissions agents across six key processes including: Conditional Offer Review & Processing; Fee Status Queries; Interview & Portfolio Management; Right to Work and Occupational Health Checks; PGT Taught Document Verification (International Applicants); and High-volume Admissions Data Workflows.

[NOT STATED - no monetary figure appears anywhere in the source case study]

Saved

27,000

Transactions

[NOT STATED as a single figure - source states '70% average time saving per process']

Saved

[NOT STATED]

Success Rate

MANUAL PROCESS 8 hours

WITH NIICO 30 mins

Improved applicant experience through faster, more consistent decisions | Freed staff to focus on student engagement rather than repetitive admin | Enhanced consistency across every stage of the applicant journey

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