Overview
London South Bank University is a vibrant and diverse urban university located in London. It offers a comprehensive range of undergraduate, postgraduate, and professional programmes to a large and varied student body, including many international students.
The challenge
London Southbank University were struggling with providing an efficient enrolment experience to new and existing students due to technical debt, systems not connected and manual processes. The challenge was optimising the online enrolment process for new and existing students, as staff had to manually check each enrolment, verify IDs, and send welcome emails.
This resulted in delayed enrolment, the requirement to hire temp staff and data issues which prevented students from enrolling effectively.
What we did
Niico deployed its AI-powered enrolment bot, transforming the university’s enrolment process. The Niico bot automated ID checks, welcome emails with relevant attachments, and internal checks to process students through enrolment.
Up and running within a 2-week turnaround, this solution significantly streamlined the process and reduced delays, requiring no changes to the university’s existing technology systems.
Niico understood our challenge and were able to mobilise us onto their platform within 2 weeks. We didn’t have to change any technology and we immediately got to benefit from the power of the Niico platform.
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