Case Study

Eastern Education Group

400 interviews scheduled in 7 hours

Reduced from 7 days, completed 2 weeks earlier than a typical cycle

We wouldn't have had any interviews scheduled at all if it wasn't for the automation. We got 400 interviews scheduled two weeks earlier, and in 7 hours, when that would have taken us a week to do previously.

SELECT A PROCESS TO SEE SPECIFIC RESULTS
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Interview Scheduling

Application Review

Interview Scheduling

Automates interview scheduling, availability coordination, and applicant confirmations - reducing a week of manual work to 7 hours.

THE CHALLENGE

Faced with limited capacity and mounting demand, Eastern Education Group's admissions team was struggling to keep up with the volume of interview scheduling tasks during peak enrolment periods. The manual process of coordinating availability, sending invites, and confirming interview slots across multiple departments left staff stretched and critical deadlines at risk.

THE OUTCOME

Niico partnered with Eastern Education Group to deploy 6 agents to automate their interview scheduling process during a high-pressure period in the admissions cycle. Niico deployed an intelligent scheduling bot that seamlessly managed availability, coordinated bookings with applicants, and sent confirmations, all without requiring staff to intervene.

£61K

Saved

400

Transactions

1,002 hrs

Saved

99.7%

Success Rate

MANUAL PROCESS 7 days

WITH NIICO 7 hours

Prevented the risk of missed interview opportunities | Freed up staff time to focus on higher-value tasks | Boosted awareness and confidence in AI amongst staff | Eliminated bottlenecks in the interview scheduling window

Application Review

Automates application review - reducing processing time from 30 minutes to 2 minutes per record.

THE CHALLENGE

Manually reviewing applications was time-consuming and repetitive, taking around 30 minutes per record. With high application volumes to get through, this created a significant administrative burden and limited how much time staff could spend on higher-value work.

THE OUTCOME

Niico's Application Review Agent now processes applications automatically, reducing average handling time from 30 minutes to just 2 minutes per record. The agent has processed 6,479 applications to date, maintaining a 98% success rate while freeing staff to focus on higher-value work.

£21.9K

Saved

6,479

Transactions

2,858 hrs

Saved

98%

Success Rate

MANUAL PROCESS 30 mins

WITH NIICO 2 mins

Faster turnaround on high-volume application processing | Reduced administrative burden during peak periods | Consistent, accurate review across every application | Freed staff time for higher-value applicant support

Prevented the risk

of missed interview opportunities and unfilled enrolment spots

Freed up staff time

to focus on higher-value tasks and applicant experience

Boosted awareness and confidence

in AI among staff, shifting perceptions from threat to support

Eliminated bottlenecks

in the interview scheduling process during a critical window

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