Most interactions across institutions fail to progress. Enquiries aren’t converted, questions aren’t followed through, and requests stall. This creates delays, inefficiencies, and lost opportunities. KIRA ensures every interaction leads to action by keeping processes moving across the entire institution from recruitment and applications to enrolment, student support, and finance.
KIRA adapts to different interaction types across your institution
01
Monitor
Manages inbound communication across shared inboxes
Handles high volume email queries automatically
Responds instantly and consistently
Reduces manual triage and response workload
Connects into ticketing systems
02
Converse
Engages users across web and messaging channels
Real time conversations via web and WhatsApp
Personalised, context aware responses
Guides users through processes and decisions
03
Orchestrate
Turns conversations into completed processes
Takes a request and executes the underlying workflow
Triggers actions across multiple systems
Ensures tasks are completed without manual intervention
3x faster response times across student interactions
KIRA helps institutions respond faster, reduce manual workload, and keep students engaged — all while increasing conversion across recruitment and admissions.
News
Anglia Ruskin University collaborates with Niico to enhance student experience
Our platform combines conversational AI with process automation to support the full journey across schools, colleges, and universities — from first enquiry through to ongoing support. By answering questions, guiding prospective students, and completing routine processes automatically, institutions can grow student numbers, improve experiences, and reduce operational pressure.
An AI and automation platform that powers conversations, completes processes, and provides live operational insight across education.
SmartCampus
Automation for high-volume processes across single or multiple education systems.
Niico combines AI, automation, and intelligent agents to enhance how teams work, integrate with existing systems, and support people rather than replace them.
Our Vision
A world where education institutions harness AI & automation effectively to deliver better experiences for students and better outcomes for staff.
Our Approach
AI and automation agents designed around real workflows, integrating seamlessly with the systems your teams already use.
Our Impact
Less manual effort for staff. Faster answers and support for students.
How will KIRA fit into our current systems and processes?
KIRA integrates with your existing systems without requiring changes or new tools. Our team analyses your current setup and designs solutions that complement your processes, ensuring a smooth transition and immediate efficiency gains.
How is KIRA different from standard chatbots?
Unlike standard chatbots that only respond to predefined questions, KIRA understands natural language, responds intelligently to a wide range of queries, and most importantly, takes action to complete tasks automatically - from generating council tax letters to processing extenuating circumstances.
What kind of return on investment can we expect?
Based on our work with UK universities, clients typically see a 240% ROI through significant time savings, reduced task times (some from 10 days to 1 minute), and the ability to handle peak periods without additional temporary staff.
How quickly can KIRA be implemented?
Most implementations are completed within 3 weeks. We start with a quick assessment of your needs, customise KIRA to your specific workflows, and then implement with minimal disruption to your operations.
How does KIRA ensure accurate information for students?
KIRA connects directly to your institution's knowledge base and systems, ensuring all information provided is accurate and up-to-date. The system is continuously trained on your specific processes, policies, and frequently asked questions to maintain accuracy.